Как работает гарантия на технику Apple в России

Некоторым владельцам iPhone, iPad и компьютеров Mac, к сожалению, приходится сталкиваться с наступлением гарантийных случаев, связанных с заводскими дефектами устройств. Если это произошло во время действия годовой гарантии Apple или AppleCare Protection Plan — хорошо, спорить никто не будет, если поломка действительно произошла по вине производителя. Но что делать в остальных случаях?

Если бы Apple производила ремонт устройств только по своей годовой ограниченной гарантии, это противоречило бы Закону РФ «О защите прав потребителей», который предусматривает больший срок предъявления претензии — два года с даты поставки. Поэтому, когда гарантия Apple на год заканчивается, вы по-прежнему имеете право на бесплатное гарантийное обслуживание — но уже в соответствии с законодательством РФ.

Возьмем такой пример: вы купили iPhone 6s, гарантия от Apple закончилась, и через три месяца после этого устройство стало перегреваться. Чтобы предъявить свою претензию, достаточно позвонить в магазин, где вы покупали iPhone, производителю (то есть в Apple) и даже импортеру или посетить их. Смартфон, скорее всего, будет отправлен на экспертизу: если последняя признает виновным производителя, у вас есть несколько вариантов действий на выбор:

  • Бесплатно отремонтировать
  • Бесплатно заменить
  • Потребовать снижения цены
  • Вернуть устройство с возмещением его полной стоимости

Так что если вам будут навязывать ремонт, а вы хотите заменить устройство на новое — смело можете настоять на своем. Но стоит учитывать, что в соответствии с Законом РФ «О защите прав потребителей» бремя представления доказательств неисправности товара обычно лежит на потребителе.

В чем же отличие гарантии по законодательству РФ, годовой гарантии Apple и AppleCare Protection Plan? Во втором случае сам процесс предъявления претензий проще — можно позвонить в техническую поддержку Apple, посетить сервис, и доказывать, как правило, ничего не нужно. Кроме того, годовая ограниченная гарантия Apple предусматривает 90 дней технической поддержки по телефону.

AppleCare Protection Plan же еще удобнее — здесь и услуга экспресс-замены для iPad и iPhone, и обслуживание на месте для компьютеров Mac. Да и действует программа больше — три года.

Еще один момент. Если вам заменили iPhone на новый из-за заводского дефекта, у вас снова есть два года гарантии по Закону РФ «О защите прав потребителей». То есть срок гарантии обнуляется после получения другого устройства.

Более подробно ознакомиться с гарантийным обслуживанием Apple в России можно здесь.

Источник: appleinsider.ru


  1. I just want to tell you that I am just very new to blogging and site-building and absolutely liked your web site. More than likely I’m going to bookmark your blog . You really come with excellent articles and reviews. Appreciate it for sharing your blog.

  2. Sure this is very open with a really clear description of the challenges. It was definitely informative. Your website is very useful. Thank you for sharing!

  3. Everyone loves your site.. great colorations & theme. Would anyone style and design this website yourself as well as does you actually hire an attorney to make it happen for you personally? Plz reply as I!|m seeking to style my own, personal weblog and would wish to know where ough obtained that out of. many thanks

  4. Hi,. can enybody please tell me other platforms that blogger, wordpress, posterous, dupral where I can make blog posts by email?. I need a list of free blog services that allow you to make your post by email..

  5. Wow, marvelous blog structure! How long have you ever been running a blog for? you made running a blog glance easy. The total glance of your site is magnificent, as well as the content!

  6. I am very happy to read this. This is the kind of manual that needs to be given and not the accidental misinformation that is at the other blogs. Appreciate your sharing this greatest doc.

  7. I want to pursue a major in creative writing, and eventually become a fiction writer, but my question is, besides teaching english (which I NEVER picture myself doing), what is there for someone with a creative writing degree to do before they have written any books. My mom says a degree in creative writing is like signing up to work at Starbuck’s until i get published, is this the case?.

  8. I just want to tell you that I’m all new to blogging and site-building and certainly savored your website. Most likely I’m likely to bookmark your site . You really have perfect well written articles. Thanks a bunch for sharing your web site.

  9. I’m currently using a classic blogger template and I would like to know how you put an rss feed on it. Normally, blogger has an rss feed avaliable on the newer templates but my blog doesn’t have one. Also, is there some sort of widget I could also install for followers?.

  10. hey there and thank you for your information – I have certainly picked up anything new from right here. I did however expertise several technical points using this site, as I experienced to reload the website lots of times previous to I could get it to load correctly. I had been wondering if your web host is OK? Not that I’m complaining, but slow loading instances times will often affect your placement in google and could damage your high quality score if advertising and marketing with Adwords. Anyway I am adding this RSS to my e-mail and could look out for a lot more of your respective exciting content. Ensure that you update this again very soon..

  11. I’m looking for some really good business blogs to add to my google reader that are worthwhile following on an ongoing basis. Can you make and recommendations? I have Seth Godin’s already. Thanks!. . It would also be helpful if you told me why you liked these blogs..

  12. I want to switch to a clean new WordPress theme for a site, but Google has indexed 2500 pages from the old site (mainly due to a calendar module creating a new page for each day). How do I ensure all those pages remain accessible for Google, without throwing up a «Page Not Found» when someone tries to access it after installing the new WordPress theme. The current site is content managed and is running pHp..

  13. I have a WordPress blog and what I need is to rotate my blog posts over and over with a preset time interval. And also I’d like to shuffle my posts. Would RSS feeds pick up the rotated blog posts as new ones? Does someone have this PHP code? Thanks.

  14. I simply want to mention I am very new to blogs and seriously savored your blog. Probably I’m going to bookmark your blog . You absolutely have really good posts. With thanks for sharing with us your website.

  15. I must express my love for your kind-heartedness in support of those people that absolutely need help on in this area. Your very own commitment to getting the solution all around appears to be wonderfully insightful and has specifically permitted employees like me to get to their aims. Your new important hints and tips indicates this much a person like me and especially to my office colleagues. Thanks a lot; from each one of us.

  16. I must point out my admiration for your kind-heartedness giving support to those people who require assistance with this one topic. Your personal commitment to passing the solution all over appeared to be exceptionally functional and have specifically permitted professionals much like me to attain their objectives. This helpful useful information denotes a lot a person like me and even more to my office colleagues. With thanks; from everyone of us.

  17. Hiya very cool site!! Man .. Beautiful .. Wonderful .. I’ll bookmark your blog and take the feeds also¡KI’m happy to find numerous helpful info here within the put up, we want develop more strategies in this regard, thank you for sharing. . . . . .

  18. I keep listening to the news broadcast talk about receiving boundless online grant applications so I have been looking around for the best site to get one. Could you advise me please, where could i get some?

  19. Super diary! I actually enjoy how it is easygoing on my eyes and also the information are good scripted. I am questioning how I might be notified whenever a newborn post has been successful. I have signed to your rss feed which must make the trick! By!

  20. I am brand-new to blog memberships as well as I am trying to find an easy viewers that is nice and organized that allows me watch my blog sites from my homepage or has a little scrollbox that is always up on the side of the computer screen. I started to utilize bloglines however it is actually messy with all the blog site names lined up on the side. Thanks a lot!.

  21. I have actually been a yahoo individuals for some years now. I am only beginning to take advantage of the devices which they supply, one of which being blog posts. I have created a blog and wishes to know if my blog posts are being seen by others. If not after that does anyone know how I get my posts read.

  22. Wow, incredible weblog format! How lengthy have you ever been running a blog for? you made blogging look easy. The whole look of your web site is great, as well as the content!

  23. Heya i am for the first time here. I came across this board and I find It truly useful & it helped me out much. I hope to give something back and help others like you helped me.